Os processos de recrutamento e seleção de pessoas em dois supermercados de Parintins - AM

Abstract

This study aimed to analyze the criteria and methods adopted in the recruitment and selection processes of employees in two supermarkets located in the city of Parintins, Amazonas, Brazil, focusing on the positions of cashier, stock clerk, and inventory checker. To achieve this objective, a descriptive study with a qualitative-quantitative approach was conducted through bibliographic research and field research. Data collection was carried out through semi-structured interviews with those responsible for recruitment and selection processes in the organizations studied, as well as structured questionnaires administered to participating employees. The data were analyzed using content analysis techniques and descriptive quantitative procedures, with the results presented through charts and tables. The findings revealed significant differences between the supermarkets investigated. Supermarket A demonstrated more structured practices, including planning, evaluation stages, employee monitoring, and mechanisms for improving recruitment and selection processes. In contrast, Supermarket B showed a predominance of more informal procedures, mainly based on employee referrals, simplified interviews, and practical on-the-job learning. It was concluded that the organization and formalization of recruitment and selection processes directly influence hiring quality, employee integration, and people management development, highlighting the importance of more structured practices for strengthening organizations in the supermarket sector.