Gestão de pessoas e seus impactos no desempenho e na produtividade: um estudo de caso em uma instituição pública na cidade de Parintins-AM

Abstract

People Management is one of the main factors that strengthens organizations by contributing to the development of human capital, improving organizational performance, and increasing productivity. In this context, the present study aimed to analyze the influence of People Management on organizational performance and productivity in a public institution located in the city of Parintins, Amazonas, Brazil. This is a descriptive study with a mixed-methods approach, developed through bibliographic research, field research, and a case study. Data were collected through questionnaires administered to employees and semi-structured interviews conducted with the institution's manager and the person responsible for the People Management department. Quantitative data were organized into charts and analyzed using descriptive statistics, while qualitative data were interpreted through Content Analysis. The findings revealed that People Management practices, particularly recruitment and selection, training and development, performance appraisal, internal communication, employee recognition, and the strengthening of the organizational climate, positively influence employee commitment and institutional performance. A high level of employee satisfaction was observed regarding the work environment, professional development opportunities, and the management practices adopted by the institution. It is concluded that People Management plays a strategic role in promoting organizational efficiency, productivity, and service quality, constituting an essential tool for organizational development and the strengthening of public administration.