Arquivos cartoriais e a difusão da informação: estudo de caso no 9º Tabelionato de Notas da Comarca de Manaus

Abstract

Notarial archives constitute important sources of legal and social information, bringing together documents produced in the exercise of notarial activities and playing a significant role in guaranteeing rights and ensuring access to information. In this context, the present study aimed to investigate guidance strategies for information dissemination and user studies at the 9th Notary Office of Manaus, with the purpose of improving users' understanding and access to notarial services. The research sought to identify the profile of users and the most frequently requested services, understand the acts and documents produced by the notary office, identify the main difficulties faced by users in accessing and understanding information, and propose actions aimed at improving institutional guidance. This is a qualitative, exploratory, and descriptive study developed through a case study. Data were collected through the on-site application of a questionnaire to 61 users of the 9th Notary Office of Manaus, complemented by direct observation of the informational materials made available by the institution. Data analysis was based on descriptive analysis and content analysis. The results showed that, although most users had previous experience with notarial services, difficulties persist regarding the understanding of the responsibilities of different extrajudicial specialties, the identification of the appropriate services, and the comprehension of the information required to perform the intended notarial acts. The study also demonstrated the relevance of guidance and information dissemination initiatives in promoting access to services and strengthening users' autonomy. As a practical contribution, an information literacy proposal was developed for users of notarial services, aiming to broaden their understanding of procedures, facilitate access to information, and strengthen the initiatives already implemented by the notary office. It is concluded that understanding users' informational needs is a fundamental element for improving information dissemination processes and for the continuous enhancement of the services provided by extrajudicial offices.