A influência do clima organizacional no desempenho de colaboradores: estudo de caso em uma fábrica de relógios no Polo Industrial de Manaus

Abstract

This study analyzed the influence of organizational climate on employee performance at a watch factory located in the Manaus Industrial Pole. The general objective was to understand the relationship between individual perceptions of the work environment and their impact on organizational climate and professional performance. Methodologically, the research was a qualitative descriptive case study involving 14 employees hired under the CLT (Consolidation of Labor Laws) regime. Data collection took place between November and December 2025 using semi-structured interviews, the transcripts of which were subjected to thematic content analysis. The results demonstrated that organizational climate has a direct, multidimensional impact on team productivity and performance. Internal communication breakdowns, a lack of structured corporate feedback tools, and shortcomings in professional recognition policies were identified as the primary barriers leading to rework and dissatisfaction. Conversely, the study found that accessible leadership and well-structured operational processes mitigate daily stress and enhance collective efficiency, highlighting the strategic role of people management within the Amazonian industrial sector.