Gestão de pessoas na área da saúde: um estudo de caso em uma unidade básica de saúde no município de Parintins-AM

Abstract

People Management plays a strategic role in healthcare organizations, especially in Primary Health Care Units (PHCUs), by contributing to professional development, the organization of work processes, and the improvement of the quality of services provided to the population. In this context, the present study aimed to investigate the main deficiencies in People Management in a Primary Health Care Unit located in the municipality of Parintins, Amazonas, Brazil. This is a descriptive study with a qualitative approach, conducted through a literature review, field research, and a case study. Data were collected through semi-structured interviews with the unit manager and a member of the multidisciplinary team and were analyzed using Content Analysis. The results revealed that the unit adopts practices related to planning, activity monitoring, and continuing education. However, weaknesses were identified, including insufficient human resources, work overload, structural and material limitations, the need to expand professional training initiatives, and the strengthening of professional recognition policies. It is concluded that People Management directly influences employees' motivation, service organization, and the quality of healthcare delivery, highlighting the need for continuous investment in staff development, organizational communication, and professional qualification to strengthen Primary Health Care.