Um estudo sobre a contratação de serviços de Tecnologia da Informação pela Administração Pública Federal

Abstract

For hiring technology services to a federal government agency, it must follow a bureaucratic process as specified by the regulations and federal decrees instructions. In view of this, the objective of this work is to identify the impacts that the hiring of services for the Federal Public Administration cause in the Information Technology companies, besides to verify which areas or processes are most impacted. The research methodology adopted is based on conducting a systematic mapping and an opinion survey. As results obtained in this research, 11 impacts and 2 most impacted areas/processes were identified, in addition to 8 lessons learned. It is expected that, with the results of this research, Information Technology associations can better adapt to the changes that have occurred due to the contract requirements.