Big Data na gestão pública: um estudo de caso sobre o uso de dados pela Defensoria Pública do Estado do Amazonas

Abstract

Currently, public administration faces complex challenges, one of which is the formulation of effective public policies. In this context, Evidence-Based Public Policies stand out as an approach capable of enhancing this process by employing methods that include big data technology for obtaining concrete evidence. Thus, the present research addresses the theme of big data in public administration within the scope of the Public Defender's Office of Amazonas. The general objective is to analyze the use of this technology by the institution's management and the results achieved. The research method consisted of a case study with data collection through bibliographic, documentary, and semi-structured interview techniques, and the data were processed through content analysis. The results revealed that the technology improved the control and storage of institutional data, which were previously archived physically, in addition to enabling fast and secure processing. These changes altered the decision-making process, replacing a management based on experiences with evidence-based management. This resulted in benefits for the institution, including the creation of strategic units for service and, consequently, the optimization of investments in infrastructure.