Modelagem de um processo de compras com BPMN: estudo de caso em uma empresa do segmento da construção civil

Abstract

With the growing demand for better service delivery from construction companies, modeling their business processes represents an opportunity to remain competitive. This study aimed to model the purchasing process of a private company in the civil construction sector, using the Bizagi Modeler tool and the BPMN notation. The research was qualitative and descriptive, applied in a company with 22 years in the market, located in the city of Manaus, characterizing it as a case study. Information was collected through process observation and unstructured interviews with those involved in the purchasing sector. The company's purchasing process was thoroughly mapped, from the identification of material needs to the approval of invoices for payment, highlighting the use of the ERP SIECON system for integration and control of the stages. The modeling allowed a clear visualization of the flow and responsibilities of each actor, in addition to identifying bottlenecks and opportunities for improvement, such as the need for stricter criteria in supplier selection. The results indicate that modeling contributes to the standardization and transparency of the process; however, its implementation requires planning and cultural adaptation to be effective. It is concluded that, although modeling is an important step for process improvement, continuous adoption of the BPM methodology and the creation of performance indicators are necessary, suggesting future studies focused on the practical application of these improvements.