Percepção dos colaboradores sobre o Treinamento e Desenvolvimento no setor de pós-venda de uma concessionária em Manaus

Abstract

This study analyzed the perception of employees in the after-sales department of a dealership in Manaus regarding the Training and Development (T&D) programs. The research, with a quantitative approach, involved employees from different hierarchical levels within the workshop sector. The results revealed that both technical and behavioral training have a positive impact on skill development, as well as fostering greater motivation and engagement. The findings highlighted the importance of continuous investment in T&D as a strategy to improve service quality and ensure organizational competitiveness. Opportunities for improvement were also identified, such as the need for more personalized training initiatives and greater involvement from leadership. It is concluded that T&D plays a key role in both the professional development of employees and the excellence of customer service.