Aplicação do Método SAM na Avaliação de Usabilidade de Sistemas para Academias

Abstract

This study applies the Suitability Assessment of Materials (SAM) method to evaluate the usability of a web-based gym management system. Aspects such as clarity, organization, and motivational appeal of the interface were analyzed, with a focus on technical and functional improvements. The methodology combined quantitative and qualitative analyses, usage simulations, and SAM-based questionnaires applied to 22 participants. The system was evaluated in terms of features such as enrollment control, payments, scheduling, report customization, and mobile integration. The results showed average scores above 3 in most items, with visual clarity (3.86) and ease of use without prior training (3.23) standing out. This indicates a predominantly positive perception, with suggestions for improving the user experience. Based on the results obtained, technical and functional improvement points were identified, with proposed adjustments aligned with user needs and the demands of the fitness sector. These findings support recommendations for the development of more accessible, effective systems that are aligned with user profiles, promoting smarter, more automated, and human-centered management.