Impactos da digitalização no Tribunal de Justiça do Amazonas em Parintins/AM

Abstract

This study examines the impacts of digitalization on the Court of Justice of Amazonas (TJAM), focusing on the implementation of the Digital Judicial Process system (PROJUDI) in the District of Parintins. The main objective of the research was to identify the operational and structural changes resulting from digitalization, in addition to analyzing the benefits and challenges associated with using the system. To achieve this, a qualitative approach was adopted, through semi-structured interviews carried out with court staff, and the data was analyzed based on the content analysis technique. The results revealed significant benefits, such as greater procedural speed, cost reduction and improved customer service. However, challenges were also identified, including local technological limitations, the initial adaptation of servers and the lack of integration of PROJUDI with other systems used in the district. Despite this, digitalization has brought important advances, promoting greater efficiency and transparency in the judiciary. This leads to conclusion that TJAM's experience with PROJUDI offers relevant subsidies for other technological modernization initiatives in the public sector. This study reinforces the relevance of strategic technology management for public administration, demonstrating how information systems can contribute to a more efficient, accessible service aligned with the needs of contemporary society.