Atuação do bibliotecário na gestão dos serviços da biblioteca Neuma Jean Marques do Campus da Ufam - Instituto de Natureza e Cultura de Benjamin Constant-Am

Abstract

This article is about the role of the librarian in managing the services of the Neuma Jean Marques university library on the Campus of the Institute of Nature and Culture. The general objective of the study is to analyze the librarian's role in managing university library services. Present the theories that characterize the processes of planning and management organization. Describe how services are managed, observing the positive and negative points that involve the entire library service management process. The study was configured as qualitative, being a case study carried out using the action research method, which was applied based on participant observation conducted by informal questions (interview) asked to the librarian that occurred during the supervised internship. The results indicate that there is a need to improve management strategies to be prioritized as a practical activity in all areas of the service process provided to the user.