Serviço de referência e competências do bibliotecário escolar: uma revisão integrativa da literatura

Abstract

This article investigates the competencies required for librarians working in Reference Services in school libraries. Demands are evolving with the advent of new technologies, making it essential to understand the key changes and the skills required to serve users. The overall objective of this research is to map the competencies, resources, technologies, and innovations used in providing Reference Information Services in school libraries. Data collection and analysis included searches in the following Information Science Databases: BRAPCI, SciELO, IFLA, and UNESCO. The selection and analysis of articles followed criteria related to the study's objective, considering studies published in the 10-year period (2015–2024). The following search terms were used: school librarian; school librarian competencies; and reference service. The results indicate how adaptations to new technologies and the development of new skills and competencies for school librarians were made.