Inteligência Artificial: Percepções e Tendências no Serviço Público

Abstract

Artificial Intelligence (AI) in the public sector has generated expectations and sparked discussions, including those involving society at large. This study aimed to investigate public servants’ perceptions of and use of AI-based tools in the performance of their duties. To this end, an applied field research was conducted, and data were collected through semi-structured interviews. The results showed that public servants recognize the presence of AI in tools routinely used at work. The study also revealed that artificial intelligence is understood as an instrument that contributes to efficiency, although there is technical unfamiliarity and concern regarding its functionality and ethical limitations. However, the findings point to gaps in the institutionalization of AI in the public sector, as well as low levels of staff training. The adoption of artificial intelligence in the Brazilian public sector faces obstacles that must be overcome in order to create a healthy technological environment that supports the pursuit of improvements and innovations in public administration.