Um estudo de caso de empresa do Polo Industrial de Manaus sob a ótica da maturidade 4.0

Abstract

This article aims to analyze the maturity level of the Supply Chain dimension in a thermoplastics company located in the Industrial Pole of Manaus, based on the PIMM 4.0 model. By conducting interviews with 18 employees and assessing the subdimensions Real-Time Inventory, SCM Integration, SCM Visibility, SCM Agility, and Lead Times, it was identified that the organization is at Level 2 – Technological. The SCM Visibility subdimension presented the lowest performance, directly influencing the overall dimension score. The results are consistent with findings by Santana, Amaral, and Santos (2025), who reported low maturity in data-driven services, and with the analysis by Galúcio et al. (2022), which identified a weak correlation between technological infrastructure and digital readiness. Thus, the adoption of technologies such as the Internet of Things (IoT), cloud computing, and Big Data is necessary for advancing to the next maturity level. It is concluded that the continuous use of models such as PIMM 4.0 is essential for identifying weaknesses, guiding improvements, and supporting the transition of companies in the Industrial Pole of Manaus toward Industry 4.0.