Aplicação do modelo de processo de qualidade de software em U na avaliação de um sistema para agendamento de eventos

Abstract

This work presents the application of software quality assurance practices to assess and improve an event management system developed for the Municipal Government of Silves, in the state of Amazonas, Brazil. The system centralizes the registration and dissemination of institutional activities and other municipal events, aiming to avoid schedule conflicts. The objective of this undergraduate thesis is to evaluate the quality of the existing system and to propose improvements in its use and operation, based on software quality criteria. The methodology is structured in four stages: (i) literature review; (ii) evaluation of the system using the U-shaped software process quality model; (iii) analysis of the data collected; and (iv) implementation of improvements. The results highlight technical and operational weaknesses observed in the system, present recommended adjustments, and propose continuous improvement actions that can be carried out by the municipal administration to support the evolution of the event management system over time.