A aplicabilidade das TICs na gestão de uma escola municipal da cidade de Manaus-AM: um estudo de caso qualitativo

Abstract

This research analyzed the efficiency of digital management tools (ICTs – Information and Communication Technologies) in a Municipal School in the city of Manaus-AM. Methods: A qualitative approach was adopted through a case study. Structured interviews were conducted with seven professionals from the administrative sector, analyzed via Content Analysis. Methods: The investigation followed a qualitative approach, using a single case study. Structured interviews were conducted with seven professionals from the school's administrative sector, including managers, pedagogical coordinators, and technicians. The interview script explored the use of digital tools, their efficiency, the challenges encountered, and possible improvements. Data analysis was performed through content analysis, which sought to identify recurring patterns and themes. Results: The data indicate that systems such as SIGEAM and communication tools (WhatsApp and Google Classroom) optimized data centralization and the flow of information with the community. However, full efficiency is mitigated by critical infrastructural barriers, such as internet instability, and cultural challenges in team adaptation. Conclusion: ICTs have modernized bureaucratic processes, but their strategic appropriation for decision-making is still incipient. Prioritization of infrastructure policies and continuing education is recommended to overcome the phase of merely operational use.