Matriz de maturidade: uma proposta de metodologia para avaliação integrada de competências técnicas e comportamentais em indústria eletroeletrônica do Polo Industrial de Manaus (PIM)

Abstract

Organizational assessment tools are increasingly essential; instruments such as maturity and competency matrices play a fundamental role in diagnosing and improving organizational practices related to the emotional well-being and behavior of employees. They allow for the evaluation of the emotional and structural development level of teams, identifying the degree of autonomy, responsibility, and ability to cope with challenges and changes in the work environment, as well as highlighting the knowledge, skills, and attitudes of employees. A practical example of application was presented in a company in the Manaus Industrial Park, with a total workforce of 252 people, whose overall maturity was assessed at 59%, classifying it as medium level, with sectors that varied between high and low maturity and required support plans and continuous training. The methodology used in the development of the research was quantitative-qualitative, based on the principles of mixed methods, which integrated the statistical analysis of numerical data with the interpretation of subjective information, enabling a more comprehensive understanding of the sciences studied, where different findings and results were observed. Research has shown that the strategic implementation of maturity matrices and specific competencies is an effective mechanism for diagnosis, planning, and management, capable of harmonizing technical, cultural, and psychological objectives within a corporate unit.