Análise de maturidade da cadeia de suprimentos na indústria 4.0: um estudo de caso em uma empresa de eletroeletrônicos do polo industrial de Manaus

Abstract

The advancement of Industry 4.0 has driven profound transformations in production and logistics processes, demanding increasing levels of integration, visibility, and agility within supply chains. This study aimed to assess the maturity level of the Supply Chain dimension in an electronics company located in the Manaus Industrial Hub, using the PIMM 4.0 model as the analytical tool. The applied research employed a quantitative and qualitative approach through a case study, with data collection conducted via the PIMM 4.0 platform and through the application of structured questionnaires. The results revealed that the company is positioned at an intermediate maturity stage, showing satisfactory performance regarding Lead Times and SCM Agility, but presenting opportunities for improvement in SCM Visibility and Real-Time Inventory. The analysis highlights the importance of digital transformation for strengthening competitiveness in supply chains and indicates the need for strategic actions focused on expanding process integration and traceability.