Dinâmicas geracionais no setor público: percepções de servidores e terceirizados em um órgão estadual amazônico

Abstract

This research analyzes generational differences in working relationships between permanent and outsourced employees in a state government agency in Amazonas. The objective is to understand how these differences impact the work environment, identify potential conflicts from the perspective of those involved, and assess their influence on work dynamics. To this end, a qualitative and descriptive approach was adopted, with a case study and semi-structured interviews with participants from different generations and employment relationships. The analysis followed Bardin's technique, by thematic axes. The results indicate positive generational coexistence, with mutual respect, acceptance, and exchange of knowledge between older and younger generations. However, tensions emerge in communication styles, emotional sensitivity, use of technologies, and personal boundaries. There are also perceptions of inequality linked to employment status, especially between permanent and outsourced employees. The research enriches the understanding of generational diversity in the Amazonian public sector, highlighting challenges and opportunities for management practices that foster integration and minimize conflicts.