Desenvolvimento profissional: obstáculos para os líderes prestadores de serviços reterem seus talentos humanos

Abstract

The study aimed to understand how the obstacles faced by human resources service providers in Manaus impact employee development, with high staff turnover being one of the main consequences. The research adopted a qualitative and exploratory approach using semi-structured interviews with ten human resources professionals. Data analysis, conducted using content analysis techniques, revealed structural and subjective barriers that compromise professional development, such as lack of training and technical support, absence of career plans, failures in internal communication, and perception of lack of recognition. These factors generate insecurity, demotivation, and work overload, contributing to the weakening of organizational ties and an increase in the intention to leave. The results also point to the importance of a healthy work environment and the role of leadership in retaining workers. It is concluded that people management policies geared toward continuous development and professional recognition are essential to strengthen retention and reduce turnover in the sector.