Administração e enfermagem: desafios de trabalho e gestão de pessoas na unidade de pronto atendimento (UPA) do Bumbódromo no município de Parintins

Abstract

The present study analyzes the work and people-management challenges faced by the nursing team at the Emergency Care Unit (UPA) of the Bumbódromo, in the municipality of Parintins/AM, highlighting how administration can contribute to improving the quality of care. The research recognizes that nursing is the main workforce in the health sector and that it is continuously exposed to work overload, physical and emotional strain, limited infrastructure, and professional undervaluation. The theoretical framework encompasses classical and contemporary concepts of administration, highlighting authors such as Chiavenato, Maximiano, Fayol, and Kurcgant, as well as theories of leadership, people management, and healthcare quality. Methodologically, this is a qualitative, exploratory, and descriptive study conducted with approximately 20 professionals through an online semi-structured questionnaire and analyzed using Bardin’s Content Analysis technique. The results were organized into four thematic axes: leadership and administrative management, teamwork, working conditions and motivation, and administrative strategies. The findings reveal that transformational leadership is the most valued by professionals; that communication issues, lack of resources, and work overload are the main obstacles to teamwork; and that motivation strongly depends on recognition and institutional appreciation. Continuous training, planning, and professional appreciation are perceived as fundamental strategies to strengthen management and improve care delivery. The study concludes that the quality of care depends directly on the integration between administration and nursing, requiring humanized, participatory management models oriented toward professional development, communication, and administrative innovation.