Gestão do estresse ocupacional e riscos psicossociais: desafios da articulação entre RH e SESMT no contexto administrativo

Abstract

This study aimed to analyze how the lack of integration between HR and Occupational Health and Safety (OHS) areas affects the prevention of adverse organizational factors and the management of occupational stress in administrative environments. The research adopted a qualitative, exploratory approach, using semi-structured interviews with 10 employees, complemented by document analysis and direct observation of the organizational environment. The data were examined through content analysis. The findings highlight the recurrence of adverse organizational factors, such as work overload, multiple simultaneous demands, failures in internal communication processes, and limitations in preventive actions. It was observed that the predominantly sectorized performance of HR and OHS influences the conduct of institutional health and safety strategies, reflecting in the identification, monitoring, and followup of organizational and emotional factors associated with occupational stress. Furthermore, the absence of structured and continuous instruments aimed at managing psychosocial risks was verified, contributing to the invisibility of burnout in the administrative environment. Overall, the results indicate that strengthening the connection between HR and Occupational Health and Safety Services can promote more effective and sustainable preventive practices in the management of occupational stress.