Valores organizacionais: percepções de servidores e estagiários de um conselho profissional de saúde no Amazonas

Abstract

This Course Completion Paper analyzes the influence of organizational values on communication, hierarchy, and the occurrence of conflicts in a Health Professional Council in Amazonas. The research, descriptive in nature with a quantitative approach, was conducted with 19 participants, conveniently selected from staff and interns associated with the Council in question. Data were collected via a structured electronic questionnaire, supplemented by a literature review of studies on organizational values, communication, and conflicts. The results indicate alignment with institutional values and a positive perception of internal communication, although there is a need for more detailed dialogue between leaders and subordinates. The hierarchy is seen as functional, although it exhibits weaknesses regarding the recognition and appreciation of individual contributions. Conflicts exist, but they are handled appropriately, although some employees feel insecure about expressing their opinions freely. The Board has a solid foundation of organizational values and effective communication, but it faces challenges related to professional appreciation and the strengthening of safe spaces for expression. Strategies such as active listening, recognition, and participatory management are recommended to promote a more collaborative and humanized environment.