Otimização da armazenagem em centros de distribuição do norte do Brasil: uma análise BPM das etapas operacionais e desafios logísticos

Abstract

Efficient warehouse management is a critical challenge for logistics in the Northern region of Brazil, where distances and fiscal complexities demand optimized processes. This work aimed to analyze and restructure the inbound receiving flow of a Distribution Center, using the BPM (Business Process Management) methodology to overcome operational bottlenecks. The methodology consisted of a case study, applying BPMN modeling with Bizagi software to compare the current scenario (AS-IS) with an automated proposal (TO-BE). The diagnosis revealed that the operation suffered from dock retentions due to dependence on manual processes and freight bureaucracy. The solution integrated the YMS, Winthor, and WMS systems, allowing for automatic cost calculation via advance XML and intelligent addressing. As a result, the new flow eliminated physical waiting for documents and automated stock release, proving that system integration is vital for logistical competitiveness in the region.