Gargalos logísticos em uma distribuidora de bebidas: um estudo de caso em Parintins-AM

Abstract

Logistics plays a fundamental role in the operational performance of companies operating in regions with limited infrastructure, such as the municipality of Parintins-AM, whose supply dynamics depend mainly on waterway transport. In this context, this study aimed to analyze the logistical bottlenecks of a beverage distributor located in the city, identifying limitations in inventory, storage, and transportation processes. The research adopted a qualitative and descriptive approach, using semi-structured interviews with managers and operators involved in the stages of the logistics flow. The data were processed using Content Analysis, allowing the categorization of information into three main axes: inventory, storage, and transportation. The results highlight internal weaknesses related to inventory accuracy, layout standardization, systems integration, and damage control, as well as external challenges associated with river seasonality, port infrastructure restrictions, and delays in river transport. It is concluded that the combination of internal limitations and environmental factors compromises essential indicators such as OTIF (On-Time In-Full), Lead Time, and operational reliability. This study contributes by providing a systematic diagnosis of the main logistical bottlenecks faced by companies in Amazonian regions, offering subsidies for operational improvements and supporting decision-making.