Análise do arranjo físico de um mercado de pequeno porte por meio do Systematic Layout Planning (SLP) e do diagrama de espaguete

Abstract

This study analyzes the physical layout of a small grocery store located in São Sebastião do Uatumã, Amazonas, Brazil, with the objective of identifying problems in the organization of the space and proposing improvements to its layout. The research adopted a qualitative- quantitative and applied approach, characterized as a case study. Data were collected through direct observation, photographic records, and questionnaires administered to customers. The results revealed difficulties related to the arrangement of departments, circulation through the aisles, product location, and the absence of price labels on some items, all of which negatively affect the shopping experience and the operational efficiency of the establishment. For the analysis, Industrial Engineering tools were employed, including the Spaghetti Diagram, which made it possible to visualize customer movement patterns, and the Systematic Layout Planning (SLP) method, which supported the definition of relationships among the store's departments. Based on these analyses, a new layout was proposed with the aim of improving customer flow, optimizing the use of available space, and reducing unnecessary movement while respecting the structural limitations of the facility. It is concluded that the application of these tools can make a practical contribution to improving the physical layout of small retail businesses, making the environment more organized and functional.