TechFácil: sistema para apoio a pessoas leigas em tecnologias digitais

Abstract

Digital inclusion poses a challenge for individuals with low digital literacy, who encounter difficulties when using computer systems. Therefore, the objective of this study is to develop a web platform prototype—grounded in User Experience guidelines—to serve as a support tool for those unfamiliar with technology. The study employed a mixed-methods approach (qualitative and quantitative), involving a systematic mapping review, platform prototyping, and an evaluation based on the Technology Acceptance Model (TAM). The mapping results identified guidelines focused on interface simplification, the use of accessible language, cognitive load reduction, the provision of continuous feedback, and the visual organization of information. The evaluation indicated positive acceptance and demonstrated the platform's potential to contribute to digital inclusion.